Need Help?                                      Customer Resource Page

We aim to deliver you the best buying experience on the Internet for all our products. Click on a Question below to get help.

• What is my order status?

• what is extended download service?

• What payment methods do you accept?

• When will my credit card be charged?

• How will the charge appear on my credit card?

• How do I get a copy of the invoice?

• Can I order without a credit card?

• What address should I enter in the billing information screen?

• Should I put spaces or dashes in the credit card number?

• Why are you not accepting my credit card?

• How secure is the transaction?

• What is your privacy policy?

• What is your refund policy?

• How do I cancel my order?

• How do I return the product?

• How do I get my money back?

• When will the credit appear on my credit card?

• How do I download software that I have purchased?

• How do I get serial numbers or keys for my product?

• What if download stops before its complete?

• I finished downloading, where do I find it?

• How do I install the product?

• I've downloaded the software, now what?

• How do I get technical support on the product I purchased?

• When I open my product it says something about macros/security, what do I do?

• Why should I enable macros?

• My product refuses to open, what do I do?

• Why should I change the security level to medium?

• How do I change the security level to medium?

• What are macros?

• I want to change the template/cells. How do I do it?

• I want more functionality for template. How do I get it?